Mel helps keep Phil's metaphorical plate empty and literal plate full, smooths out "people problems", organizes happy hours, curates the hold music playlists, and buys little tree air fresheners to cover up the funky smell. She can't fix everything, but "There's no serious deep-rooted workplace conflict that a nice batch of chai-chocolate cupcakes can't sweep under the rug for an extra day or two!"
She keeps things tolerable by being calm and kind and understanding and sweet, and by ripping the head off of anyone who dares disrupt the fragile and tense social harmony of the office.
Nintendo.